In fall of 2007 the New Hampshire Department of Health and Human
Services, Bureau of Behavioral Health contracted with the Institute on
Disability (IOD) at the University of New Hampshire to conduct the New Hampshire Public Mental Health Consumer Survey Project.
The project, now wrapping up its second year of survey work, is part
of a federally mandated annual survey of the nation’s Community Mental
Health Centers (CMHC). With support by the project’s advisory board,
the IOD and the UNH Survey Center conducted and analyzed findings for a
consumer satisfaction survey of adults, youth, and family members of
youth receiving services from New Hampshire’s 10 community mental
health centers. Individuals were asked for feedback in a number of
areas, including: general satisfaction with services, access to
services, participation in treatment, quality of treatment received,
cultural sensitivity, and outcomes.