New Hampshire Public Mental Health Consumer Survey Project

Project Description

In fall of 2007 the New Hampshire Department of Health and Human Services, Bureau of Behavioral Health contracted with the Institute on Disability (IOD) at the University of New Hampshire to conduct the New Hampshire Public Mental Health Consumer Survey Project.  The project is part of a federally mandated annual survey of the nation’s Community Mental Health Centers (CMHC). With support by the project’s advisory board, the IOD and the UNH Survey Center conducted and analyzed findings for a consumer satisfaction survey of adults, youth, and family members of youth receiving services from New Hampshire’s 10 community mental health centers. Individuals were asked for feedback in a number of areas, including: general satisfaction with services, access to services, participation in treatment, quality of treatment received, cultural sensitivity, and outcomes.

Public Mental Health Survey Graph

The 2008 Public Mental Health Consumer Survey Project had an excellent response rate, 57% among adult consumers, 47% among youth consumers (14-17 years), and 55% among family members of children and youth consumers (0-17 years).  As the survey findings are estimated to be accurate to within +/- 5%; the project represents the best statewide consumer perspective to date on the quality and effectiveness of New Hampshire’s community mental health service system. 

Media

To view the press release, click here.

Downloads

Download the 2 page key findings document. (pdf)  Includes major findings of the research and perspectives on their implications for New Hampshire.

Download the full report. (pdf) Provides a summary analysis of responses provided by the three survey groups for each survey question, an overview of federal domain scores at the center level as well as a summary of domain scores for the State of New Hampshire. Facilitators and barriers impacting the success of community mental health centers across the state are identified and discussed.  Individual sections of the report are available below:

Executive Summary
Adult Survey Results
Family Members of Youth Survey Results
Youth Survey Results
Conclusion & Next Steps
Appendix Sections. Includes copies of the survey instrument, support letters by agencies, and other documents used during the implementation of the project.

To order a hardcopy by mail, please call 603.862.4320.

Project Staff & Contacts

Questions or comments? Please contact:

Peter Antal, Ph.D.
Project Director
Institute on Disability / UCED
Phone: 603.228.2084
Fax: 603.228.3270
Email: peter.antal@unh.edu

Melissa Mandrell, MSS, MLSP
Project Staff
Institute on Disability / UCED
Phone: 603.228.2084
Fax: 603.228.3270
Email: melissa.mandrell@unh.edu

Melissa Burbank, M.A.
Project Staff
Institute on Disability / UCED
Email: maq422@cisunix.unh.edu

Advisory Board Members
Participating Individuals

  1. Jessica Doty
  2. Mary Ann Doty
  3. Linda Fox-Phillips
  4. David Sawyer
  5. Betty Winberg

Participating Organizations

  • Bureau of Behavioral Health – Heidi Johnson, Lee Ustinich, Michael Bilson
  • Endowment for Health – Kim Firth
  • Granite State Federation of Families for Children's Mental Health – Kathleen Abate
  • Institute on Disability – Peter Antal, Melissa Burbank, Melissa Mandrell
  • Lakes Region Consumer Advisory Board – David LaCroix
  • NAMI NH – Claudia Ferber
  • Office of Alcohol and Drug Policy, DHHS – Lyndy Keller
  • Seacoast Community Mental Health Center – Jay Couture

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